Terms and Conditions for Course Bookings

Short/virtual courses

Once a booking is made and you have received an email from us, you have made a firm commitment to attend the course.

For short/virtual courses, the joining instructions and an invoice will be sent to you 3–4 weeks before the course due date and this is your confirmation that the course is going ahead.

You can request a payment link on receipt of the invoice.

Payment may be made by Mastercard, Visa or bank transfer and must be made before the course date.

Cancellation policy

We appreciate that you may have to cancel a booking.

Please be sure to confirm a cancellation by email to . 

Cancellation 48 hours before the course: 100% course fee payable.

The 48-hour period excludes weekends and UK Bank Holidays, when the PTC is closed.

Please note that if you are in receipt of a subsidy towards your course fee from a third party cancellation fees are still charged on the full course fee.

Distance-learning courses

On payment, you will gain access to the distance-learning course materials on the PTC's learning platform. 

Cancellation policy

If, within 30 days of buying the course (and before any assignments have been sent to your tutor for marking), you decide that the course is not for you, simply let us know and we will issue a full refund.

Note that access to the learning platform will cease once your refund is confirmed.

e-Learning modules

On payment, you will gain access to the e-Learning module on the PTC's learning platform. 

Access is restricted to a single user and should not be distributed for use by multiple users.

Cancellation policy

Fees for e-Learning modules are non-refundable. 

Webinars

Once a booking is made and you have received an email from us, you have made a firm commitment to attend the webinar. The joining instructions and Zoom link will be sent to you the day before the webinar date. 

Cancellation policy

Tickets are non-refundable. However, if you wish to transfer your ticket to a colleague or associate, you may do so. If you do transfer your ticket, you must email with the details of the replacement attendee so that they can be admitted to the event.